I traveled over an hour and a half to visit this vet on Monday, July 15. The guy at the front desk and the actual male doctor were very kind, helpful, and compassionate. However, I haven’t been able to get the way one of the curly haired ladies working there treated me while there out of my head. I was doing as recommended by my vet at home, yet she acted as if I had ill intentions or would even have the veterinary knowledge to know anything about how pregnant my dog was. My vet recommended terminating my dog’s pregnancy out of fear of size difference of the male dog she mated with (while I was out of town for my father’s death, fyi). First, as I am in the waiting room, she walks out and yells how my dog is heavily pregnant in front of another patient, a mother and her young child. She leaves and walks back down the hallway, and I hear her yelling, “There’s at least six in there!” , talking about me and my dog, but not to me. The man at the desk says it would more likely need a C-section at this point, to which I reply, “Whatever we need to do is fine; I am just concerned about the well-being of my dog.” He tells me they do not do C-Sections. I did not come there expecting them to kill full grown puppies or do anything unethical. I actually cried over not knowing what to do multiple times before my appointment, as terminating the pregnancy wasn’t ideal, but then again neither is my dog dying during labor. Then, I was taken back to an actual room, she walks in with me and as she’s leaving the room yet again, not even facing me, walking out of the room, she yells another time how there’s *at least* six puppies in there to another coworker. I am not a veterinary professional, how would I be expected to know any of this? I was not rude at any point, and simply only following advice of my dog’s vet. I did not press the termination/fixing my dog whatsoever once they stated she was heavily pregnant. I actually said multiple times I will do whatever needs to be done. I am just simply astounded by how I was treated for trying to find the best course of action for my dog. The worst part is nothing by the woman was said to me; it was just yelled loud enough for me to hear from the hallway. I shouldn’t know before I even speak to anyone personally or the doctor, just by finding out from her being incredibly unprofessional and rude yelling to her coworkers. I knew how many puppies before I was taken to a room from her yelling about me publicly, loud enough for all to hear, before I spoke to the doctor or saw the ultrasound. I genuinely don’t know how I would be expected to know that with no medical background or previous experience. It was so incredibly rude and unprofessional, and I literally knew what I was going to be told before even stepping back into a room due to her screaming it for everyone in the building to hear. I didn’t catch her name, as she spent more time loudly ranting about me in the hallways than actually talking to me. She truly made it a horrible experience, where I felt I had done something wrong for simply doing what was advised and trying to help my dog. I am sorry if my ignorance on the matter personally offended her, but a patient should not find out information along with other strangers while sitting in a waiting room without even speaking to a doctor in a room. If you’re going to talk about a paying customer, maybe talk a little quieter. And it is actually 8-10 puppies, so she was loud and WRONG. The vet himself was amazing, and the guy at the front desk was very kind. I just hate I left the experience feeling judged and like I had done something wrong for trying to help my dog. Very unprofessional and uncalled for. I never once argued or disagreed with them or pressed the surgery once I knew actual details of her pregnancy.

ATTN: To owner Is this how you want to treat people and run busy. Becarful of them with your pets if you cant trust to talk on phone you cant TRUST ! Go somewhere else. We hahave been here before had no issues After speaking to nikki,Lauren and Bettis they said to go else where we are a good fit and hung up phone. I was concerned being charged 50 for an appt and wanted to bring my dog in on weekend instead of the week day and declined service to us and we have Been in there before. Awful way to treat customers snapping on them being rude and rash. And I wouldn't recommend to any one and will tell everyoneabout the issues. Really made me feel awful and I did nothing wrong. AlsoTo see if your state has a peer review board and to find out how it functions, contact your state veterinary medical association. Lastly, if you continue to have significant concerns, you may submit a complaint to the state veterinary licensing board, which enforces state license laws applicable to veterinarians.

Called to see if they had an appointment available for same day corny dog who had been dealing with a minor issue all weekend. Nothing that needed an emergency visit as far as I could tell. Last answers the phone and I explain the situation. She point blank laughs at me and says, “You thought you were gonna get an appointment today?” Really? That’s funny.”Yea that’s why I called. No need to be rude about me asking to see someone about the well-being of my dog. I know where I won’t be going for sure.